Approach to Dispute Resolution

I understand that parties to a dispute require a mediator who:

  • Believes in the process as a means of empowering the parties to make their own decisions and shape the outcome of their dispute
  • Balances commercial and legal issues against human needs leading to a sustainable resolution
  • Builds rapport and trust
  • Enables and facilitates engagement between the parties
  • Appreciates each dispute is unique and remains flexible with process
  • Understands when parties need to sustain some form of the relationship whether for commercial or personal reasons and so focuses the parties on what worked prior to the dispute and what might be worth preserving
  • Challenges the parties and encourages them to think constructively and creatively about the way forward
  • Remains positive, committed and realistic about prospects
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